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on 11-09-2023 11:39
Hi,
I’ve moved to another provider because o2 data was non existent where I live. I spoke to customer services who promised that i would not have to pay anything because i was literally getting zero 4g. I’ve now received a final bill for £275. To say I’m unhappy is an understatement, how can i resolve this without waiting on the phone for a minimum of 30 minutes.
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on 11-09-2023 11:48
This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks
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on 11-09-2023 11:48
This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks
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on 11-09-2023 11:54
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on 11-09-2023 11:54
Cheers, will do. I was trying to avoid that as last time i spoke to them it took 1.5 hours.
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on 11-09-2023 12:07
Good luck @JustSomePerson
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on 11-09-2023 12:29
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on 11-09-2023 12:29
Got through immediately, issue resolved amicably, I’m very relieved. Got full credit so nothing to pay.
incidentally i didn’t want to move providers but was forced by lack of service. I’m sure I’ll be back once my local masts are working again.
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on 11-09-2023 12:43
Well done @JustSomePerson
See you back here in the future
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on 22-09-2023 11:24
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on 22-09-2023 11:24
O2 have ignored the agreements, direct debit of 275.00 just hit my account. Never coming back to o2 and trying to talk to anyone is a nightmare. You can’t get through to customer services but get straight through to retentions. I’m livid and i will take this further. What a truly shoddy and untrustworthy company. Never again
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on 22-09-2023 12:12
Standard.
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