Final bill

[Peterbeaton]

I took about a new contract and transferred my number across, there was one payment left on the device plan, will this come out by DD as usual or do I need to make a manual payment for the final bill

[Cleoriff · Accepted solution]

@Peterbeaton 

|It will be added to the first bill of new contract.

You’ll get your final bill 14 days after you’re disconnected.

If your Direct Debit’s still active, we’ll take the money from your account as normal. If you've cancelled your Direct Debit then you’ll need to call us to pay your final bill.

You can check your final bill online in My O2, but not in the My O2 app, as it’ll stop working once you’re disconnected.

Your final bill might be higher than your previous bills as it includes:

• the final cost of line rental
• any outstanding charges
• any cancellation fees.

Sometimes your final bill can be produced in credit. If this happens, take a look at our Final bill refund page for more information.

https://www.o2.co.uk/help/account-and-billing/your-bill 

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