Solved: Re: Final bill unable to view

Anonymous · ‎12-09-2016

My wife has recently transferred to another network using a PAC code. Her account was linked to my account and they could both be viewed on my login. As soon as she transferred her account has disappeared. I've received an email from o2 to say the final bill is available but I've no way of viewing this. There are two disconnected bills on my account but clicking on these results in an error message.

Am I missing something?!

MI5 · ‎12-09-2016

The disconnected account should still be accessible - I have 2 that finished years ago but I can still see the final bill on each.
May be best if you call CS and ask them to look at it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎12-09-2016

The disconnected account should still be accessible - I have 2 that finished years ago but I can still see the final bill on each.
May be best if you call CS and ask them to look at it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎13-09-2016

Ah right guess it is some sort of glitch then!

MI5 · ‎13-09-2016

Yeah, looks like it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎13-09-2016

@MI5 wrote:
Yeah, looks like it.

Certainly does.

Veritas Numquam Perit

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