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Level 1: Joiner
Posts: 3
Registered: ‎27-01-2021

Feb 2021 - Nano SIM delivery turnaround time?

How long does it take to get a nano SIM request processed and delivered? The website says allow 5 working days, it's already been 7 since I asked for a replacement (moved from Android to an iPhone), and the online help is currently impossible to get through to. Should be a totally standard process, covid or no. Anyone else have any experience to share on this topic? Does it need chasing or re-requesting?

Level 43: Bright Spark
Posts: 2,627
Registered: ‎04-04-2012

Re: Feb 2021 - Nano SIM delivery turnaround time?

@WalkingDad

The sims get posted out for delivery by Royal Mail, but unfortunately Royal Mail, are experiencing very heavy delays still, with a lot of post delayed.

Your only option is to contact Customer Services and re-request the sim card.

You need to call 202 from your mobile.
If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Posts: 117,696
Topics: 576
Solutions: 16,541
Registered: ‎04-04-2012

Re: Feb 2021 - Nano SIM delivery turnaround time?

I ordered a new sim last Thursday at 1.00pm and it arrived in the post Friday morning.
I'd guess they forgot to post yours.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 43: Bright Spark
Posts: 2,627
Registered: ‎04-04-2012

Re: Feb 2021 - Nano SIM delivery turnaround time?

Your lucky @MI5, we have one postal delivery where we live in a week, and that was today Smiley Sad
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Posts: 117,696
Topics: 576
Solutions: 16,541
Registered: ‎04-04-2012

Re: Feb 2021 - Nano SIM delivery turnaround time?

It was all messed up over Christmas but all back to normal for us now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 101,894
Topics: 770
Registered: ‎14-01-2013

Re: Feb 2021 - Nano SIM delivery turnaround time?


@MI5 wrote:
It was all messed up over Christmas but all back to normal for us now.

Not us, same town, different postcode and the post is delivered once every 2-3 days.

*The Game Is On*

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Posts: 117,696
Topics: 576
Solutions: 16,541
Registered: ‎04-04-2012

Re: Feb 2021 - Nano SIM delivery turnaround time?

That's bonkers.
We've had 2 deliveries today, am and pm.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 101,894
Topics: 770
Registered: ‎14-01-2013

Re: Feb 2021 - Nano SIM delivery turnaround time?

It's more than bonkers, it's pathetic.

The 'Christmas' rush is over and it's been like this since the middle of December. At one time you could set your clock by the postman ie 11-11.30am.

*The Game Is On*

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Posts: 117,696
Topics: 576
Solutions: 16,541
Registered: ‎04-04-2012

Re: Feb 2021 - Nano SIM delivery turnaround time?

10.30am and 3.00pm for us as a norm.
It went to one at 1.30pm over Christmas but back to normal since early Jan.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 101,894
Topics: 770
Registered: ‎14-01-2013

Re: Feb 2021 - Nano SIM delivery turnaround time?

You see, we have only ever had two deliveries and that's over the Christmas period. Now they stack them up and we get a pile of post every 2-3 days. Pretty poor if you are waiting for something important. Smiley Sad

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