Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Anonymous
Posts: 0
Accepted Solution

Faulty phone

I am on a 24 mth contract that's up for renewal at the end of Dec but my phone has occurred a fault, will o2 still send it off for fixing?

thanks in advance 

Posts: 84,058
Topics: 580
Solutions: 4,253
Registered: ‎04-01-2009

Re: Faulty phone

Most phones have a two year warranty apart from iPhone's. What phone do you have? 

Posts: 115,806
Topics: 571
Solutions: 15,917
Registered: ‎04-04-2012

Re: Faulty phone

We would always advise contacting the manufacturer for repairs as we hear some horror stories surrounding o2's repairers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Faulty phone

[ Edited ]

Hi, it's a htc m9

Posts: 84,058
Topics: 580
Solutions: 4,253
Registered: ‎04-01-2009

Re: Faulty phone

You have a 2 year warranty so call HTC Support 

‎0845 890 0079
Outside the UK dial +44 203 684 5000‎
‎09:00 - 18:00 (Mon - Fri)
Posts: 115,806
Topics: 571
Solutions: 15,917
Registered: ‎04-04-2012

Re: Faulty phone

Definitely call HTC, not o2!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)