Solved: Re: Faulty phone

Anonymous · ‎31-05-2017

I am on a 24 mth contract that's up for renewal at the end of Dec but my phone has occurred a fault, will o2 still send it off for fixing?

thanks in advance

jonsie · ‎31-05-2017

You have a 2 year warranty so call HTC Support

‎0845 890 0079
Outside the UK dial +44 203 684 5000‎

‎09:00 - 18:00 (Mon - Fri)

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎31-05-2017

Most phones have a two year warranty apart from iPhone's. What phone do you have?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎31-05-2017

We would always advise contacting the manufacturer for repairs as we hear some horror stories surrounding o2's repairers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎31-05-2017

Hi, it's a htc m9

jonsie · ‎31-05-2017

You have a 2 year warranty so call HTC Support

‎0845 890 0079
Outside the UK dial +44 203 684 5000‎

‎09:00 - 18:00 (Mon - Fri)

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎31-05-2017

Definitely call HTC, not o2!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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