Solved: Faulty phone return customer service contact

TheRaindowKid · ‎30-07-2020

Had my phone since the beginning of May roughly (Sony Xperia X1) and today it froze and powered off and absolutly will not turn back on. I've been through all the gudies available and changed a few cables that work on other devices and there is no life in it at all. I tried phoning 02 and that wasnt much help, the online help isn't any help for my problem.

Has anyone got a e-mail to customer service as it seems to be one of the most hidden things I've ever had to find. The automated live chat isnt any help either in this case.

MI5 · ‎30-07-2020

@TheRaindowKid

There is no email, sorry.

All contact numbers here Guide: Coronavirus Community Help and Support

O2 returns and repairs help here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy and you can also contact Sony directly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

RCL · ‎30-07-2020

I would personally use Sony repairs,they are usually very good

MI5 · ‎30-07-2020

@TheRaindowKid

There is no email, sorry.

All contact numbers here Guide: Coronavirus Community Help and Support

O2 returns and repairs help here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy and you can also contact Sony directly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎31-07-2020

Give us a shout if you encounter any problems during the process @TheRaindowKid and welcome to the community!

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