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Level 1: Joiner
Posts: 1
Registered: ‎09-11-2019
Accepted Solution

Faulty Phone



Looking for advice please.


I purchased my phone (Huawei P Smart 2019) online from o2 on 30/03/2019 but already have an issue with the phone where there is 2x black lines down the complete length of the screen and touch on the screen seems to operate itself (constantly pressing icons without touching the actual screen) Both these things happened overnight last night when a software update also happened.


Please advise on my next move, do I need to take the phone into one of your local stores as the phone is less than 12 months old.



Posts: 112,293
Topics: 565
Solutions: 14,973
Registered: ‎04-04-2012

Re: Faulty Phone

[ Edited ]


You have a 2 year warranty and you can choose to either call customer services to arrange a repair Guide: How to find help & contact O2 

or contact Huawei directly.

We would usually recommend going directly to the manufacturer https://www.huawei.com/uk/contact-us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 69: Guiding Light
Posts: 16,257
Registered: ‎31-03-2010

Re: Faulty Phone

@paul_p_1987 If you do a search within the community you will find that O2 Repairs has a less than stellar reputation. You're much more likely to get a positive result for your issue if you deal directly with Huawei.