Faulty Phone Replacement

Anonymous · ‎24-09-2015

Could someone from O2 please explain to me why, after you sold me a faulty phone and it had been to your repair centre twice with no success, I was only offered a reconditioned phone as a replacement instead of a new one?

MI5 · ‎24-09-2015

@Anonymous wrote:
Thanks. That link is not exactly easy to find on their website!

It's at the bottom of every page

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-09-2015

Thanks All

I may go down the official complaint route.

I now have the reconditioned phone and it seems fine so far.

Out of interest, does anyone think I could get a cheaper tariff now I have a second hand phone?

jonsie · ‎24-09-2015

@Anonymous wrote:
Thanks All

I may go down the official complaint route.

I now have the reconditioned phone and it seems fine so far.
Out of interest, does anyone think I could get a cheaper tariff now I have a second hand phone?

No chance....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎24-09-2015

Unfortunately not.
I've had loads of refurbs off O2 and you wouldn't even know it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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