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Fault on iPhone 12

Susiemac
Level 1: Joiner
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We have received our iPhone 12 under my daughter number but I’m the account holder. The o2 shop said the battery has blown and we needs replacing. Please advise as having trouble getting through on the phone 

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madasaf1sh
Level 76: Forum Legend
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@Susiemac 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

It might also be worth speaking apple direct and seeing if they can replace the phone as well https://support.apple.com

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Susiemac 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

It might also be worth speaking apple direct and seeing if they can replace the phone as well https://support.apple.com

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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