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Fault on iPhone 12

Susiemac
Level 1: Joiner
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We have received our iPhone 12 under my daughter number but I’m the account holder. The o2 shop said the battery has blown and we needs replacing. Please advise as having trouble getting through on the phone 

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madasaf1sh
Level 67: Unsung hero
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@Susiemac 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

It might also be worth speaking apple direct and seeing if they can replace the phone as well https://support.apple.com

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5687 Posts
  • 32 Topics
  • 1839 Solutions
Registered:

@Susiemac 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

It might also be worth speaking apple direct and seeing if they can replace the phone as well https://support.apple.com

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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