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Fast track to refresh. Contract length

Blakey1152
Level 1: Joiner
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Hi All.

I went into the o2 store this morning and paid the fast track fee to upgrade to a nice shiny Samsung Galaxy S4 on the new 4G tariff.

 

I was under the impression that the fast track fee paid off the existing contract so you could upgrade immediately but it appears that isn't the case.

 

Upon checking my account on the o2.co.uk web site I see that the contract renewal date that I originally had has been extended by a further 2 years (24 months).

I had expected the contract renewal date to be 29th August 2015 but it shows it as being 28th February 2016!

 

If I had known that I was going to end up with an additional few months on my contract then I might not have upgraded today and waited til December when I had the early upgrade option on my old tariff!

 

Can anyone clarify if this is correct or not?

 

Cheers,

Blakey

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adamtemp64
Level 66: Unequalled
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it may take a few days to reflect the changes but call 202 to ensure it is correct
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:
it may take a few days to reflect the changes but call 202 to ensure it is correct
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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