Family plan

[SaydamS]

Hi - I have recently moved my wife over to O2 from EE. I have just renewed my O2 sim-only package also. I would now like to move my 2 sons over if I can get the family plan. But when I text their mobile numbers to 21500 I keep getting the same response “sorry, one of the numbers you have included is incorrect”. Help please! Thank you

[Cleoriff]

@SaydamS 

Info on family plans here

https://www.o2.co.uk/family-plan 

Edited to add, if you need help then contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

[MI5]

@SaydamS 

They need to be on O2 first.

It won't accept numbers from other networks.

As long as you get a refresh plan or sim only from O2 you'll be able to add them.

[SaydamS]

Thank you. That is exactly what I have done - I have only included myself and my wife who are both now with 02. But the answer I get is as above which is why I am writing here. There is no answer by telephone on the 02 help numbers provided

[MI5]

@SaydamS 

If the EE number was ported in very recently, it may not have updated on the system yet.

It can take a few days. I suspect the old EE number is the one giving the error.....