Family plan

[Djkr2004]

Hope someone can help with this

I’ve been called by loyalty department who have mentioned family plan and suggested I take out a cheap tablet plan which would be in addition to my 4 contracts

He said I would then get 50% off all airtime contracts but I said it does not read like that

He said it’s worded badly and it anything enemy wrong and discount of 50 % was not added I could ring and complain and all calls are recorded so I would definitely get it one way or anther

Anyone had a call like this or could confirm if they are getting 50% off all?

Cheers

[Djkr2004]

I agree which is why I did not sign up

He said though line is recorded so if I am lying you can force discount that way

[MI5]

Good luck with that!

[Djkr2004]

Thanks for your help! Was only asking for advice and if anyone had seen this before cheers

[jonsie]

The adviser seemed to comprehend it differently to me when I read how it's worded. Any complaint made after the fact would just get an apology though I would hope it would lead to some extra training for that particular adviser.