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StuartJ · ‎11-07-2018

Failed to apply to my wife's phone and my new phone

MI5 · ‎11-07-2018

Hi @StuartJ there is o2 help here

https://www.o2.co.uk/family-plan But you’ll need to call customer service on 202 for account help please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Doug1 · ‎11-07-2018

It hasn't worked for us either - now comes the frustrating bit of sorting it out - it all seemed so easy.

MI5 · ‎11-07-2018

Hi @StuartJ there is o2 help here

https://www.o2.co.uk/family-plan But you’ll need to call customer service on 202 for account help please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-07-2018

@MI5I thought this Family plan was being integrated into your O2 open and other discounts?

Or am I thinking of something completely different?

Veritas Numquam Perit

MI5 · ‎11-07-2018

Was supposed to be.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-07-2018

Thought so.

@Martin-O2I thought you were amalgamating your article on the new Family plan into O2 Open?

Veritas Numquam Perit

liggerz87 · ‎11-07-2018

I think you also txt family to 2020 from both phones then follow what it says and if I'm right I don't think you can do it with new handsets

Martin-O2 · ‎12-07-2018

@Cleoriff, @MI5 I haven't forgotten! I'll have some time to amend the guide tomorrow.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎12-07-2018

Thanks @Martin-O2

Veritas Numquam Perit

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