Family plan does not work

[StuartJ]

Failed to apply to my wife's phone and my new phone

[Doug1]

It hasn't worked for us either - now comes the frustrating bit of sorting it out - it all seemed so easy.

[MI5 · Accepted solution]

Hi @StuartJ there is o2 help here 

https://www.o2.co.uk/family-plan But you’ll need to call customer service on 202 for account help please. 

[Cleoriff]

@MI5I thought this Family plan was being integrated into your O2 open and other discounts?

Or am I thinking of something completely different?

[MI5]

Was supposed to be.

[Cleoriff]

Thought so.

@Martin-O2I thought you were amalgamating your article on the new Family plan into O2 Open?

[liggerz87]

I think you also txt family to 2020 from both phones then follow what it says and if I'm right I don't think you can do it with new handsets

[Martin-O2]

@Cleoriff, @MI5 I haven't forgotten! I'll have some time to amend the guide tomorrow. 

[Cleoriff]

Thanks @Martin-O2