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Family discount 10%

HARRY448
Level 1: Joiner
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Why has the 10% discount not been applied to my wifes bill? We have done all the steps but it hasn't been applied to the bill.

Anyone else experience this?
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MI5
Level 94: Supreme
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Registered:

@HARRY448 

It won't appear until the second bill, but if you have had the second bill with no discount, you need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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