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Level 4: Observant
Posts: 74
Registered: ‎02-02-2019
Accepted Solution

Family Plan

Tried to Add a new line on to our family plan discount via the text number only for it to text back that the number has already got a discount on it  (which it has not )  It just made me wonder if it is an automated system or if when you text back it goes to a department for them to action , I take it i will just have to call up or do it via live chat to correct this issue 

Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Family Plan

@Baz 

It's an automated system so best to call rather than chat.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Family Plan

Check help here yoo @Baz 

How do I get Family Plan discounts?

If you’re already an O2 customer, you might be able to register for Family Plan discounts using our SMS service.  You’ll need to have a lead connection, and at least one additional connection, on an eligible O2 Refresh or sim only tariff. To get the discount, you’ll need to register each additional connection within 28 days of getting them.  Check our eligibility terms. If you’re on an eligible tariff, text LOYALTY to 21500 and follow the instructions to register from your phone. We’ll text you confirmation once the discount has been added.

You can add 20 eligible connections to your Family Plan - we’ll ask you for the mobile numbers you want to add.  Make sure you include all numbers registered to your billing account, so we can give you the right discount.

https://www.o2.co.uk/family

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: Family Plan


@MI5 wrote:

Check help here yoo @Baz 

How do I get Family Plan discounts?

If you’re already an O2 customer, you might be able to register for Family Plan discounts using our SMS service.  You’ll need to have a lead connection, and at least one additional connection, on an eligible O2 Refresh or sim only tariff. To get the discount, you’ll need to register each additional connection within 28 days of getting them.  Check our eligibility terms. If you’re on an eligible tariff, text LOYALTY to 21500 and follow the instructions to register from your phone. We’ll text you confirmation once the discount has been added.

You can add 20 eligible connections to your Family Plan - we’ll ask you for the mobile numbers you want to add.  Make sure you include all numbers registered to your billing account, so we can give you the right discount.

https://www.o2.co.uk/family

 


That's what I've already done but it comes back that the number already has a discount on so it can't be added to the family plan 

Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Family Plan

@Baz 

It may be that you already have a discount on that number. A discounted tariff for example?

You can only have one discount per number but customer services will confirm it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: Family Plan

I can't see anything on it 

20**Personal info** (1).png20**Personal info** (1).png

Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Family Plan

Looks OK to me too @Baz but it could be the spend cap causing issues (has been known) so call 202 to get it checked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,598
Registered: ‎18-02-2016

Re: Family Plan

Hey @Baz did you get a chance to speak to customer services about this one? 

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Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: Family Plan


@Martin-O2 wrote:

Hey @Baz did you get a chance to speak to customer services about this one? 


Hi @Martin-O2  I spoke to somebody and after going over it for 10mins I have to give it 24 to 48 hrs if it still not on I have to call back 

Level 4: Observant
Posts: 74
Registered: ‎02-02-2019

Re: Family Plan

Yeah It's gone on today @Martin-O2