Solved: Family Plan issue

ClareyClare · ‎14-06-2020

I am trying to register my older relative's phone I have purchased on the Family Plan (shielding) but texting LOYALTY to 21500 just says 'not delivered'. Any ideas why it wont work. Noone will answer phone at O2 and I dont want the period to expire. Thanks

MI5 · ‎14-06-2020

@ClareyClare

Try calling customer service Guide: Coronavirus Community Help and Support

The best number to get through seems to be
0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎14-06-2020

@ClareyClare

Try calling customer service Guide: Coronavirus Community Help and Support

The best number to get through seems to be
0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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