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Level 1: Joiner
Posts: 1
Registered: ‎12-05-2020

False charges

Hi I am bein charged £4.50 on bona fide mobile lt when I have never even heard of it
Level 49: Rootin' Tootin' 
Posts: 6,690
Registered: ‎26-03-2014

Re: False charges

See help and advice on the links below:
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
http://www.payforitsucks.co.uk/

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 16: Talkative
Posts: 194
Registered: ‎30-03-2018

Re: False charges


@Dbada wrote:
Hi I am bein charged £4.50 on bona fide mobile lt when I have never even heard of it

@Dbada Is this a single charge, or have you been receiving these charges for some time? If the charges started later than May last year there should have been a two-factor authorisation of the charge. A PIN number would have been sent to your phone and that would have been entered on a website to start the charges. If this did't happen the charges were unlawful. You are entitled to ask for proof that you consented to the charges in this way.

 

Take a look at the faq on the payforitsucks website, linked in my signature to find out more.

 

Hope you manage to get this sorted and obtain a refund of any charges taken without your consent.

 

Paul

paul@payforitsucks.co.uk

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