Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0
Accepted Solution

Fake subscription to TapToFun charging £4.50 a week

I have been subscribed, without my knowledge or consent, to a montlhy fee via my O2 bill for a games service I didn't receive or ask for.  

 

Has anyone else had this?  

If you try to unsubscribe you get charged £5.00 a text to STOP to a premium rate number, then you get subscuirbed again.

 

Because its a third party provider O2 dont stop them or cant do anything about it.

 

I called o2 on 15/09/16 to block it and they haven't until today, I really hope thye have blocked it and I hope I havent been re-subscribed.

 

 

Posts: 70,182
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Fake subscription to TapToFun charging £4.50 a week

You need to check the short code number from which the texts are coming from. 

http://www.phonepayplus.org.uk

You will find a contact number so you can ask them to remove your number and refund the charges. To be fair to O2 it is your responsibility to sort this out and other than a complete block on all these services (some people actually subscribe intentionally) there is little they can do. 

Posts: 72,627
Topics: 684
Registered: ‎14-01-2013

Re: Fake subscription to TapToFun charging £4.50 a week

These scams are easy for people to get involved in @Anonymous Clicking a link on FB is all it takesw

A very interesting help link to read here about the action you should take http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/m-p/968023/highlight/true#M112290

There is a link to phonepayplus in it..

*The Game Is On*


Posts: 88,115
Topics: 532
Solutions: 11,336
Registered: ‎04-04-2012

Re: Fake subscription to TapToFun charging £4.50 a week

Search the forum for advice. There's lots on here.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎04-11-2017

Re: Fake subscription to TapToFun charging £4.50 a week

[ Edited ]

I've been subscribed, just like you, without my consent. This "company" is called Ferdamia Investments and they charge me 4,50 every week and I'm not able to cancel it.

 So basically it seems that i have to pay extra 18GBP every month for the next 14 months and then leave O2. Lebara or Lyca is a good option.

Posts: 88,115
Topics: 532
Solutions: 11,336
Registered: ‎04-04-2012

Re: Fake subscription to TapToFun charging £4.50 a week


@joker84 wrote:

I've been subscribed, just like you, without my consent. This "company" is called Ferdamia Investments and they charge me 4,50 every week and I'm not able to cancel it.

 So basically it seems that i have to pay extra 18GBP every month for the next 14 months and then leave O2. Lebara or Lyca is a good option.


Have you followed the advice posted?

If all else fails you can change your number, but certainly don't take it with you if you move networks as the charges will follow you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎04-11-2017

Re: Fake subscription to TapToFun charging £4.50 a week

Thanks, i'm going to visit local O2 store and see if they can help me. if not i'll change my number wink but that sucks when someone literally steals your money in the broad daylight rage

Posts: 88,115
Topics: 532
Solutions: 11,336
Registered: ‎04-04-2012

Re: Fake subscription to TapToFun charging £4.50 a week

Yep, this whole premium rate text business is a farce!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Posts: 70,182
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Fake subscription to TapToFun charging £4.50 a week

And the networks could so easily avoid it by introducing 2 step verification. It does make you wonder why they are loathe to do this? Do they indeed get a good boost to profits from this.....? 

Posts: 88,115
Topics: 532
Solutions: 11,336
Registered: ‎04-04-2012

Re: Fake subscription to TapToFun charging £4.50 a week

As we've been asking for, so one can only assume they all make money off them !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)