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Failing security check with carphone warehouse

Anonymous
Not applicable

tried to get the S7 on a monthly contract with carphone warehouse and they said i failed their security checks and that i shoud contact o2. I contacted o2 and they said to contact carphone warehouse.. anyone experienced this issue?

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MI5
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Then I guess it's to do with your address or name on electoral roll etc.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 11 of 41
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Cleoriff
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Just wondering if the op has attempted to get credit elsewhere recently? If they have tried and been refused for anything this could be a reason for failing a credit check...

Veritas Numquam Perit

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Message 12 of 41
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jonsie
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He says failed security so it's doubtful there has been a credit check yet....

Message 13 of 41
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Curr946
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@MI5 wrote:
It could even be that you gave the wrong account password too.

I always do 😞

Current Phone: Sony Xperia XZ Premium
Message 14 of 41
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Bambino
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As it was the OP's first try at getting a phone on contract with CPW they wouldn't have had a password. @Anonymous do you have all the different types of documentation that I suggested you take with you?

I DO NOT WORK FOR O2



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Message 15 of 41
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Anonymous
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I'm a student (aged 19), so I have a provisional license, debit card and some papers from when I opened my bank account. Would that be ok?
Message 16 of 41
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Bambino
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Do you have any utility bills that are in your name? How long have you lived at your present address?

I DO NOT WORK FOR O2



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Message 17 of 41
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MI5
Level 94: Supreme
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And are you on the electoral roll for the address you live at?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 18 of 41
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Anonymous
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no utility bills in my name 😕 MIGHT have a letter from Student Finance somewhere, would this be good enough?

Message 19 of 41
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Anonymous
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lived at my present address for about 17 years or so
Message 20 of 41
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