Solved: Re: Failing security check with carphone warehouse

Anonymous · ‎07-03-2016

tried to get the S7 on a monthly contract with carphone warehouse and they said i failed their security checks and that i shoud contact o2. I contacted o2 and they said to contact carphone warehouse.. anyone experienced this issue?

Bambino · ‎07-03-2016

@Anonymous If you go in store, which you would be best advised to do as said by the others, bring as much ID as you have just to cover yourself. Provisional license is probably okay for photo ID, and if you're on the electoral roll, that would be a big help too. Please come back and let us know how you got on. It's always a help for anyone else who might be in the same situation as you are. Good luck.

I DO NOT WORK FOR O2

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Curr946 · ‎07-03-2016

So CWP will need you to prove who you are. So they will ask you for your debit card details etc. They will check your name address and direct debit details. Provide wrong info, and they cant upgrade your account.

Current Phone: Sony Xperia XZ Premium

Bambino · ‎07-03-2016

@Anonymous Do you mean credit check? If you were trying to buy a phone through Carphone Warehouse you need to go through them. If you didn't pass the credit check with them, there's a very good chance you wouldn't if you tried to buy through the O2 site or store either.

I DO NOT WORK FOR O2

Anonymous · ‎07-03-2016

It didn't work over the phone but can I go to the Carphone Warehouse store and take my bank statement etc.?

Anonymous · ‎07-03-2016

Nope, they said I failed their security check

Anonymous · ‎07-03-2016

It didn't work over the phone but can I go to the Carphone Warehouse store and take my bank statement etc.?

Bambino · ‎07-03-2016

You will need more than a bank statement. You need to bring a photo ID, a utility bill, and your credit or debit card, as well as your bank details.

I DO NOT WORK FOR O2

viridis · ‎07-03-2016

Last time I had this happen it was because the debit card address had changed from the one they have on their system.

MI5 · ‎07-03-2016

It could even be that you gave the wrong account password too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-03-2016

this is the first time i'm getting a contract from cpw

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Failing security check with carphone warehouse

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