Failed payment

[Laura1991]

How can I speak with someone in payment team , if my handset and sim have been restricted.

Due to covid 19 and emergency cesarean I haven't been able to pay.
I dont want my contract to be terminated.

I can clear full amount in about 30 days

Please someone help

[MI5]

@Laura1991 

Landline freephone numbers or Skype option on this link Guide: Coronavirus Community Help and Support 

[Laura1991]

Thanks MI5
but unfortunately this isn't any help in this situation 😕

I literally can't even call 202 from my phone it just says call ended 😐

How does the Skype thing work in more detail please

Thanks

[Bambino]

@Laura1991 See this: 
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
https://support.skype.com/en/faq/FA256/how-do-i-get-a-skype-number

[MI5]

---

@Laura1991 wrote:
Thanks MI5
but unfortunately this isn't any help in this situation 😕

I literally can't even call 202 from my phone it just says call ended 😐

How does the Skype thing work in more detail please

Thanks

---

Hi @Laura1991 

The numbers I gave you can be called from any phone and the Skype help is also included in the link.

If you don't have another phone to call from and if Skype isn't familiar to you, I'll ask @O2Georgina to see if she can help you.

[Laura1991]

MI5 yes unfortunately no other phones to call from and no I have never used Skype.

If you could see if @O2Georgina could help that would be fantastic.

Thank you very much for your fast responses too 😀

[O2Georgina]

Hi @MI5  Thanks for the tag  

@Laura1991  I will send you a private message now

[Laura1991]

Thank you 🤗

[MI5]

Best of luck @Laura1991 

and thanks @O2Georgina 

[O2Georgina]

@MI5