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Level 1: Joiner
Posts: 4
Registered: ‎07-06-2014

Failed delivery

Ordered new device and it wasn’t delivered to me but signed for somewhere else have contacted O2 three times now and despite them saying they “have my back” and saying they’re sending a replacement device there is still no sign of it!!!! This was a Christmas’s present appalling service they just don’t care
Posts: 7,903
Topics: 103
Kudos: 1,571
Solutions: 503
Registered: ‎17-03-2015

Re: Failed delivery

@Alanh1 Complain using the resolver service in this link 

 

https://www.o2.co.uk/how-to-complain

iPhone 7
Posts: 63,226
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: Failed delivery

Maybe they are waiting on new stock now?

Level 1: Joiner
Posts: 1
Registered: ‎28-12-2018

Re: Failed delivery

Cannot o2 trace where the phone was signed for. Whoever has signed for it wont be able to use it if its on contract.

Posts: 7,903
Topics: 103
Kudos: 1,571
Solutions: 503
Registered: ‎17-03-2015

Re: Failed delivery

@Alanh1 Only the courier can trace it I think not O2

iPhone 7
Community Manager
Posts: 4,711
Registered: ‎23-07-2014

Re: Failed delivery

Hi @Alanh1, sorry to hear about your order delivery. Smiley Sad Have you made any progress with this with customer service since you last posted, or are you still stuck? Happy to get someone to look into this for you on our end to see if we can get more information for you - please do let us know how you're getting on!


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Level 1: Joiner
Posts: 4
Registered: ‎07-06-2014

Re: Failed delivery

Still haven’t heard from O2 been a week and it appears as if the just don’t care!!! Spoke to O2 chat a couple of days ago and they told me that I would need to allow 28 days!!! this is a problem between DPD and O2 not me but it’s me that’s paying the price and suffering for it!!! Not happy at all
Posts: 7,903
Topics: 103
Kudos: 1,571
Solutions: 503
Registered: ‎17-03-2015

Re: Failed delivery

@Alanh1 Hopefully @Marjo will be able to help as likely O2 won’t contact you back as they rarely do 

iPhone 7
Community Manager
Posts: 4,711
Registered: ‎23-07-2014

Re: Failed delivery

Hi @Alanh1, I'm going to drop you a PM here on the forum shortly to get a few additional details so I can pass this on to someone who can have a look to see what's going on.


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Level 1: Joiner
Posts: 4
Registered: ‎07-06-2014

Re: Failed delivery

Still not heard a thing from O2 despite them promising to stay in touch and keep me up to date they are supposed to send a replacement device as the supplier and then deal with the courier as it is O2 that remain responsible for making sure the item is deliveeed to me
I am disgusted at how O2 can treat customers like this it’s DPD who are the criminals here and I am the victim!!!!!