Failed Phone Number Port from Virgin Media to O2

[MatthewPerren]

Hi There

My daughter has a new O2 sim provide by Virgin Media. I followed the instructions to Port the number, provided the virgin PAC code but nothing has happened. 

I did this on 10th June and it's now 17th

It looks like this is quite common. can anyone help?

[Bambino · Accepted solution]

@MatthewPerren O2 doesn't port numbers on the weekend, so you'll have to speak to customer service on Monday.

Call 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Breanna]

Were you able to get this sorted with customer service @MatthewPerren?