@Natalie8
There's no way to find out the exact reason why but you ideally need to be on the electoral register for 3 years before O2 will accept you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
