After 17 phone calls to o2 and 8 to Samsung, I am now getting rather annoyed! this is what o2 sent me to verify that I was part of the promotion. Samsung have stated that ONLY o2 can give me that claim/voucher number and that they should honour the terms on which they sold me the S23 Ultra. There is no help desk for this promotion as it should all be done through their shop page.
Hello Keri, thanks for messaging O2. Let me take a look at your Earbuds claiming query. Just to let you know, this isn't an instant service so you can carry on with your day, your phone will let you know when I’ve messaged you back -Think of this as a WhatsApp style messaging conversation!
Buy a Samsung Galaxy S23 Ultra 512GB or Samsung Galaxy S23 256GB ("Qualifying Purchase") direct from O2 between 8 June 2023 until 5 July 2023 and claim one pair of Galaxy Buds2 Pro in Graphite for £1. Galaxy Buds2 Pro value worth £219. Galaxy Buds2 Pro value based on price of Galaxy Buds2 Pro on the Samsung.com/UK website and correct as of 8 June 2023. Customers who purchase the Samsung Galaxy S23 Ultra 512GB or Samsung Galaxy S23 256GB will receive an SMS containing a unique voucher code of that value of £218 after 30 days of purchase date. After voucher code received, add the Galaxy Buds2 Pro to your basket by selecting pay in full option. Within the basket paste your unique voucher code into the ‘Got a promo code?’ section for discount to be applied. Discount can only be applied to the cost of the Galaxy Buds2 Pro. Voucher code expires on 5 September 2023. Voucher code can only be used once, in a single transaction. One voucher code per transaction. One claim per customer. To qualify for the Offer, you must not change your device within the first 14 days. Subject to availability, while stocks last. No cash or alternatives. Offer may be withdrawn or amended at any time. Change of mind policy applies to Qualifying Purchase and Galaxy Buds2 Pro as a bundle. If you return the Qualifying Purchase without the Galaxy Buds2 Pro, you will be charged the standard retail price for the Galaxy Buds2 Pro.
Terms apply, see #md#[o2.co.uk/terms](https://www.o2.co.uk/shop/samsung/o2.co.uk/terms)#/md#
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