FREE SAMSUNG GALAXY EARBUDS

[KT8877]

When I ordered my Samsung S23 it came with an offer of free Galaxy Earbuds after 30 days of contract. Its been about 6 weeks now and I haven't had a code yet. Is there a time frame or a way to see when I will be sent the code to claim the ear buds please?

[MI5 · Accepted solution]

@KT8877 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[WS17]

I'm in the same boat.  I suspect we wont see a code now.

[Kevwhite13]

Hi there you don't receive a code to claim the Samsung buds you need to go to Google and type in Samsung bud offer o2 claim form then u will have to fill in the form it will ask all the usual questions then imei number and then you have to upload a copy of ur receipt to the claim for then after 60 day approx it will be approved and the bud will be sent out 

[Scotty66]

I don't think this is correct. You need a code from o2 so you can add the earbuds to your basket and then the code makes the price reduce to £1.

Im still waiting for mine, waited 30 days and told on twitter I would receive a code within 48 hours. That was 4 days ago. Pretty poor service tbh. 

[KeriH]

After 17 phone calls to o2 and 8 to Samsung, I am now getting rather annoyed! this is what o2 sent me to verify that I was part of the promotion. Samsung have stated that ONLY o2 can give me that claim/voucher number and that they should honour the terms on which they sold me the S23 Ultra. There is no help desk for this promotion as it should all be done through their shop page.

Hello Keri, thanks for messaging O2. Let me take a look at your Earbuds claiming query. Just to let you know, this isn't an instant service so you can carry on with your day, your phone will let you know when I’ve messaged you back -Think of this as a WhatsApp style messaging conversation!

Buy a Samsung Galaxy S23 Ultra 512GB or Samsung Galaxy S23 256GB ("Qualifying Purchase") direct from O2 between 8 June 2023 until 5 July 2023 and claim one pair of Galaxy Buds2 Pro in Graphite for £1. Galaxy Buds2 Pro value worth £219. Galaxy Buds2 Pro value based on price of Galaxy Buds2 Pro on the Samsung.com/UK website and correct as of 8 June 2023. Customers who purchase the Samsung Galaxy S23 Ultra 512GB or Samsung Galaxy S23 256GB will receive an SMS containing a unique voucher code of that value of £218 after 30 days of purchase date. After voucher code received, add the Galaxy Buds2 Pro to your basket by selecting pay in full option. Within the basket paste your unique voucher code into the ‘Got a promo code?’ section for discount to be applied. Discount can only be applied to the cost of the Galaxy Buds2 Pro. Voucher code expires on 5 September 2023. Voucher code can only be used once, in a single transaction. One voucher code per transaction. One claim per customer. To qualify for the Offer, you must not change your device within the first 14 days. Subject to availability, while stocks last. No cash or alternatives. Offer may be withdrawn or amended at any time. Change of mind policy applies to Qualifying Purchase and Galaxy Buds2 Pro as a bundle. If you return the Qualifying Purchase without the Galaxy Buds2 Pro, you will be charged the standard retail price for the Galaxy Buds2 Pro.
Terms apply, see #md#[o2.co.uk/terms](https://www.o2.co.uk/shop/samsung/o2.co.uk/terms)#/md#

I hope you have heard about the O2 Priority: It is our way of saying thanks. It's exclusive to O2 customers and brings you great offers from high street brands, tickets, and experiences, as well as access to the best in entertainment. Download the app from your app store or play store, you can also visit [#md#[https://priority.o2.co.ukFor](https://priority.o2.co.ukFor)#/md#](#md#[https://priority.o2.co.ukFor]...)

[jonsie]

All bases covered then....

Subject to availability, while stocks last. No cash or alternatives. Offer may be withdrawn or amended at any time.