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FIX YOUR TOP-UP FACILITY O2

Anonymous
Not applicable

For the love of god FIX YOUR ONLINE TOPUP O2!!!

 

I bought a new simcard, registered it blah blah & nothing works, cant even top-up!!

 

'It looks like something's gone wrong

We're looking into it and hope to get it fixed soon.'

 

So say bye bye to the £50 top up I was going to get, I brought an EE sim instead that I topped up immediately.

YOUR LOSS & YOU SHOULD ENDEAVOUR TO FIX IT.

COMPLETE WASTE.

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Anonymous
Not applicable

I noticed a lot of little glitches yesterday on the O2 site - maybe the servers are creaking in the heat.

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PhoneChanger
Level 30: Meditator
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Registered:
Did you call O2 to try and get the fault fixed or to top up via the top up line?

We are all customers on this forum so there is little benefit to voice a complaint on here, we can only offer some advice.

You should always buy the SIM which meets your needs, so hopefully you'll be happy with EE and it will meet your coverage requirements.
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Toby
Former Staff
  • 11577 Posts
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Registered:

Hi @Anonymous

 

Have you had any more success today with topping up?

if not, please take @PhoneChanger's advice and give us a quick call slight_smile

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Cleoriff
Level 94: Supreme
  • 122361 Posts
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Registered:

The online system has been glitchy for a few people over the past few days. O2 do have a number of different ways to pay so no-one should struggle. You could have bought a voucher in an emergenc..or used a variety of different methods

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

If you continue to struggle you should be contacting CS to check http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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