FAQs: Pay Monthly and Pay & Go

[Toby]

Hi guys, our new FAQ thread related to Pay Monthly and Pay & Go can be found here.

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More info

Hi guys and welcome!

If you need any advice, go ahead and create a forum post HERE

If you're new to the community, Take a look at our handy guide below:

What's the O2 community and how to get started

Check out some great handy guides below! 

My O2 App guide by gmarkj

My O2 - Website Guide by PhoneChanger 

Self help guide if you are having network problems - by adamtemp64

Navigating to download bill screen by gmarkj

How does O2 O2 Refresh work? by lovemyphone

How can I pay my bill by Cleoriff 

Connecting Android phone to data services by jonsie 

Guide to premium rate text messages by adamtemp64 

How to set up a SIM pin on O2 by jonsie 

Leaving O2 by davethorp

Monthly Payments by jonsie 

Network Issues? Self help thread by adamtemp64 

SIM cards & SIM swapping by darrengf 

Understanding SOGA & Warranty by adamtemp64

Upgrading your O2 Phone by lovemyphone 

What is 2G, 3G and 4G? - by darrengf

International roaming and what it's all about - by darrengf

How to Lengthen Ringtime on any O2 Mobile - by jonsie

Tips to help stop spam calls & texts by adamtemp64

Why is my coverage poor/ signal indoors poor? An explanantion and tips by adamtemp64

Voicemail; How much will it cost me? - by adamtemp64

The difference between SOGA and warranty: A guide - by adamtemp64

Cancelling your contract: A guide - by davethorp

There is also a great range of FAQ article's on the O2 help page which you can find below. 

Pay Monthly  

Using your phone abroad with O2 Travel

After you upgrade

After you upgrade to O2 Refresh

Upgrading Your Pay Monthly Mobile

O2 Refresh explained

O2 Open

Upgrading your device 

How to track your order

MOD Personnel - suspending contracts of MOD spouses and families

Calling abroad from the UK

Pay & Go 

Checking your balance

Topping up

Big bundles

Bolt ons

Simply Pay As You Go

Using your phone abroad

International Sim

We're always looking for new guides or advice so if you feel you could contribute drop Toby, Martin or Marjo a private message. 

Cheers! 

[Anonymous]

Hi. I recently changed from Pay Monthly to PAYG and wanted to keep my old number. For some reason O2 sent me a different sim card. It took four calls to CS to get it working properly.

I specified that I just wanted to top up as and when - ie, if I put ten quid on it, it would last till I used all the call time. I put a tenner on the account at the Trafford Centre and after much messing about I logged on to my account to discover I'm on a £10 Big Bundle tariff and showing no credit.

My question is - is this a tariff which needs to be topped up monthly to enable me to keep making calls?

If so, it's not what I specified several times during my saga with CS.

Any help gratefully received.

[MI5]

You need one of the "O2 Unlimited tariffs"
http://www.o2.co.uk/tariffs/payandgo

[jonsie]

Yes this is a tariff that takes £10 top up to get your allowances. You may be better checking the other tariffs available to you. You can change every 30 days.

[Anonymous]

I dont want a monthly top up. Is that all O2 offer - a monthly one? I just want to put ten quid on and use it as as when.I was assured that would be the case and it's not.

[MI5]

O2 Unlimited as I posted above.
The top up lasts until you use it up.

[Anonymous]

Thank you for that. I looked online and it doesn't exactly make it clear that's the case.
It seems I didn't get what I originally asked for.

[jonsie]

Call customer service and they will change it for you, or you could try live chat.

[MI5]

You should be able to log into your "My o2" and change your tariff in there http://www.o2.co.uk/myo2

[Anonymous]

I've been hanging on for "live" chat for ages. They're all dead. Just tried ringing CS from my phone and it's a nightmare.
Phone lines busy.
Put a tenner on 4 days ago. Been unable to use the phone through O2's total ineptitude and now get a message that I have no call credit!
Useless. I'm off.

[jonsie]

Not a good experience for you