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FAQs: Pay Monthly and Pay & Go

Toby
Former Staff
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Hi guys, our new FAQ thread related to Pay Monthly and Pay & Go can be found here.

 


 

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More info

Hi guys and welcome!

 

If you need any advice, go ahead and create a forum post HERE

If you're new to the community, Take a look at our handy guide below:

What's the O2 community and how to get started

 

Check out some great handy guides below! 

My O2 App guide by gmarkj

My O2 - Website Guide by PhoneChanger 

Self help guide if you are having network problems - by adamtemp64

Navigating to download bill screen by gmarkj

How does O2 O2 Refresh work? by lovemyphone

How can I pay my bill by Cleoriff 

Connecting Android phone to data services by jonsie 

Guide to premium rate text messages by adamtemp64 

How to set up a SIM pin on O2 by jonsie 

Leaving O2 by davethorp

Monthly Payments by jonsie 

Network Issues? Self help thread by adamtemp64 

SIM cards & SIM swapping by darrengf 

Understanding SOGA & Warranty by adamtemp64

Upgrading your O2 Phone by lovemyphone 

What is 2G, 3G and 4G? - by darrengf

International roaming and what it's all about - by darrengf

How to Lengthen Ringtime on any O2 Mobile - by jonsie

Tips to help stop spam calls & texts by adamtemp64

Why is my coverage poor/ signal indoors poor? An explanantion and tips by adamtemp64

Voicemail; How much will it cost me? - by adamtemp64

The difference between SOGA and warranty: A guide - by adamtemp64

Cancelling your contract: A guide - by davethorp

 

There is also a great range of FAQ article's on the O2 help page which you can find below. 

 

Pay Monthly  

Using your phone abroad with O2 Travel

After you upgrade

After you upgrade to O2 Refresh

Upgrading Your Pay Monthly Mobile

O2 Refresh explained

O2 Open

Upgrading your device 

How to track your order

MOD Personnel - suspending contracts of MOD spouses and families

Calling abroad from the UK

 

Pay & Go 

Checking your balance

Topping up

Big bundles

Bolt ons

Simply Pay As You Go

Using your phone abroad

International Sim

 

We're always looking for new guides or advice so if you feel you could contribute drop Toby, Martin or Marjo a private message. 

 

Cheers! 

 

 

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 1 of 72
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perksie
Level 69: Guiding Light
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Never heard of it, in 5 years on O2, thanks Caddie118!

 

Are we surprised though?

 

I still think stefanel will get a better answer here.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 11 of 72
17,706 Views

Anonymous
Not applicable

Could someone tell me why when my O2 tells me I have the £20 pay as you gogo tarif Im getting charged for texts and calls?? Only joined yesterday!!!

Message 12 of 72
17,266 Views

MI5
Level 94: Supreme
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Might be best to call 4445 or use live chat to have your account checked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 72
17,262 Views

Anonymous
Not applicable
Most likely that the system hasn't yet caught up. Should settle down in a day or two. If not give cs a call on 4445 to check the status and settings of your account
Message 14 of 72
17,261 Views

Anonymous
Not applicable

recent news about price increases means bye bye o2

 

also got a giffgaff sim so be using that all times now

Message 15 of 72
17,218 Views

Anonymous
Not applicable

What do i do if the top up voucher doesn't work? It says the system is undergoing some sort of work i think. Not been able to use it since i bought it on the 12th. Help pls feels like a waste of a tenner!

Message 16 of 72
17,170 Views

MI5
Level 94: Supreme
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Registered:
Call 4445 and talk to CS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 72
17,168 Views

Anonymous
Not applicable
I can't ring them I've no credit!!!
Message 18 of 72
17,165 Views

Anonymous
Not applicable
0844 809 0222 approx 5p per min from a bt landline
Message 19 of 72
17,163 Views

Anonymous
Not applicable
Or if you have access to wifi go to o2.co.uk/contactus and select live chat
Message 20 of 72
17,162 Views