FAQs: Pay Monthly and Pay & Go

[Toby]

Hi guys, our new FAQ thread related to Pay Monthly and Pay & Go can be found here.

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More info

Hi guys and welcome!

If you need any advice, go ahead and create a forum post HERE

If you're new to the community, Take a look at our handy guide below:

What's the O2 community and how to get started

Check out some great handy guides below! 

My O2 App guide by gmarkj

My O2 - Website Guide by PhoneChanger 

Self help guide if you are having network problems - by adamtemp64

Navigating to download bill screen by gmarkj

How does O2 O2 Refresh work? by lovemyphone

How can I pay my bill by Cleoriff 

Connecting Android phone to data services by jonsie 

Guide to premium rate text messages by adamtemp64 

How to set up a SIM pin on O2 by jonsie 

Leaving O2 by davethorp

Monthly Payments by jonsie 

Network Issues? Self help thread by adamtemp64 

SIM cards & SIM swapping by darrengf 

Understanding SOGA & Warranty by adamtemp64

Upgrading your O2 Phone by lovemyphone 

What is 2G, 3G and 4G? - by darrengf

International roaming and what it's all about - by darrengf

How to Lengthen Ringtime on any O2 Mobile - by jonsie

Tips to help stop spam calls & texts by adamtemp64

Why is my coverage poor/ signal indoors poor? An explanantion and tips by adamtemp64

Voicemail; How much will it cost me? - by adamtemp64

The difference between SOGA and warranty: A guide - by adamtemp64

Cancelling your contract: A guide - by davethorp

There is also a great range of FAQ article's on the O2 help page which you can find below. 

Pay Monthly  

Using your phone abroad with O2 Travel

After you upgrade

After you upgrade to O2 Refresh

Upgrading Your Pay Monthly Mobile

O2 Refresh explained

O2 Open

Upgrading your device 

How to track your order

MOD Personnel - suspending contracts of MOD spouses and families

Calling abroad from the UK

Pay & Go 

Checking your balance

Topping up

Big bundles

Bolt ons

Simply Pay As You Go

Using your phone abroad

International Sim

We're always looking for new guides or advice so if you feel you could contribute drop Toby, Martin or Marjo a private message. 

Cheers! 

[perksie]

Never heard of it, in 5 years on O2, thanks Caddie118!

Are we surprised though?

I still think stefanel will get a better answer here.

[Anonymous]

Could someone tell me why when my O2 tells me I have the £20 pay as you gogo tarif Im getting charged for texts and calls?? Only joined yesterday!!!

[MI5]

Might be best to call 4445 or use live chat to have your account checked.

[Anonymous]

Most likely that the system hasn't yet caught up. Should settle down in a day or two. If not give cs a call on 4445 to check the status and settings of your account

[Anonymous]

recent news about price increases means bye bye o2

also got a giffgaff sim so be using that all times now

[Anonymous]

What do i do if the top up voucher doesn't work? It says the system is undergoing some sort of work i think. Not been able to use it since i bought it on the 12th. Help pls feels like a waste of a tenner!

[MI5]

Call 4445 and talk to CS.

[Anonymous]

I can't ring them I've no credit!!!

[Anonymous]

0844 809 0222 approx 5p per min from a bt landline

[Anonymous]

Or if you have access to wifi go to o2.co.uk/contactus and select live chat