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Extremely Poor Customer Service

Anonymous
Not applicable

I am on web chat with O2.  I am really cross with the level of service being provided. I started the chat at 17:45.  
All I want is to cancel my contract as I have a better deal elsewhere..Just to give you an idea of what it has been like:

 

me: I asked you for a termination date at 18:15 and now it's 18:54. I am sure you can use this time to help other customers and I can use my time in something more meaningful.

 

That is after 1 hour of him trying to hard sell.

 

The chap even then has the audacity to ask what is holding me of O2.  Frankly I wanted to say "its you".

 

It's 19:25 and we are still nowhere close to resolving the issue which simply involves him telling me when my contract will end and what I need to do to port my number to different provider.

 

Never coming back to O2.. If I do manage to leave that is...

Message 1 of 17
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Anonymous
Not applicable

@Anonymous wrote:

I STARTED CHAT AT 18.07 this evening am still on now and no further forward useless 


Call them on 202 around 8.30am

Message 11 of 17
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Cleoriff
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It all closes at 9pm so no point waiting any longer...:smileysad:

Veritas Numquam Perit

Girl in a jacket
Message 12 of 17
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Anonymous
Not applicable

finally managed to get my PAC number.  Good riddance

Message 13 of 17
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MI5
Level 94: Supreme
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Wave

Good luck 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 17
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Cleoriff
Level 94: Supreme
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And after hours as well...this must be a record....?

Veritas Numquam Perit

Girl in a jacket
Message 15 of 17
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Anonymous
Not applicable

managed to call before 9. To be honest on the phone it just took 2-3 minutes.

Message 16 of 17
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Anonymous
Not applicable

Oh dear what harrowing experiences you guys have had, I sympathise with you.

 

For the sake of balance I will say that I have been an O2 customer for many years and have never had any CS issues. My online chats have always produced the required results. But the best service I have had has always been with my local o2 shop (High St, Southend on Sea) who are always cheerful and extemely helpful and will always be my first port of call when I need help.

Message 17 of 17
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