Extras

[Emily9]

I upgraded in November and I picked Disney+ as my free 6 month extra but it hasn’t been added to my account

[Cleoriff · Accepted solution]

Hi @Emily9 

Info re Extras here Guide: Adding and removing O2 Extras  

If you have any issues after reading that you need to contact O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Hope that helps and welcome to the forum.

[Emily9]

Brilliant, thank you for your help 👍🏻😁

[Cleoriff]

No problem @Emily9 . Enjoy