Extra data bolt-on did not roll over!

[MegB36]

How do I get to speak to a human being?  I need someone to look at my account and let me know why the data usage and rollover figures do not tally.  I have lost most of the extra data purchased last month.  My telephone calls are cut off  because it apparently does not qualify as "urgent" enough to speak to an adviser - it is important to me though.

[MI5 · Accepted solution]

@MegB36 

Try these numbers here Guide: Coronavirus Community Help and Support 

Say fraud or upgrade to get put through.

Also some numbers here Guide: How to find help & contact O2 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Edit for typo

[MegB36]

Thank you so much, MI5.  I am off to try again now.  Your quick response is much appreciated.

[MI5]

You're welcome and good luck

[LukasB]

Hey @MegB36 hope you managed to speak to someone and get this sorted out.

[MegB36]

Thanks @LukasB . I followed the advice provided by @MI5 and did manage to speak to an adviser.  We had a long conversation but she could not explain how or why the data usage figures do not tally from month to month.  However my missing data has been restored.  Good result!

[MI5]

Good to hear