Extra charges

[MrsJB]

I have extra charges that I want to pay now as my services have been restricted. My bill is not due for another 10 days. I've called and the automated message is I owe zero. How do I pay through my app as it is only showing device and airtime both of which are up to date 

[madasaf1sh]

@MrsJB 

You will need to call o2 on 0800 902 0217 and speak to the Payment Management Team, who can help with this

[MrsJB]

Tried this number keeps saying sent me a text but I'm restricted and unable to receive texts

[Bambino · Accepted solution]

@MrsJB Try contacting O2 through social media if you're able to, and see if they can advise you:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[ReneeWatson]

Hi did you get a solution that works? Currently going through the same thing