Extra charges

[M_H]

Morning, 

i bought a sim only monthly contract. Specifically asked for a full cap but today got a message saying well done you sent your first mms - nice work, this isnt included in your tarrif.

this is my daughters account, what else is it possible to be charged for on a fully capped account. I dread to think whats coming next.

i would have called support but they hve limited agents working. Fully open for sales i imagine but not sorting errors.

thanks

[Cleoriff · Accepted solution]

@M_H 

I wasn't aware a spend cap included MMS.

https://www.o2.co.uk/help/account-and-billing/spend-cap 

Guide: Accidental MMS Sending and How to Avoid it 

[M_H]

I have never bought a phone for a child before & was worried of overspending. So this should have been explained to me. I will be visiting the shop once safe.

thanks, i disabled it for now

[Martin-O2]

Glad to hear you disabled it for now @M_H! If you have any further questions please let us know. 

Cheers,

Martin 

[M_H]

This website sends you round in circles, i cant find how to start a new topic. Just found it completely by chance!