Extra charges

[beccyboo35]

I pay the bill for my ex partner and hes been charging things to his bill. Some one please help me cancel this as cant keep paying it

[MI5]

@beccyboo35 

Guide: Cancelling Your Contract 

[Cleoriff]

Hi @beccyboo35 

Guide: Cancelling Your Contract 

[beccyboo35]

I don't want to cancel the contract just want to stop him charging things to his bill

[Cleoriff]

Is the contract in his name or yours?

If yours you can contact customer services and ask for a bar to Charge to mobile..

[MI5]

Ask customer service to apply a zero spend cap, block all charge to mobile actions and change the account password.

[beccyboo35]

How do I contact customer services though as there's no number online for them and just keeps taking me to the accounts and billing section on line

[MI5]

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Cleoriff]

@beccyboo35  Guide: How to find help & contact O2 

[madasaf1sh]

@beccyboo35  Unfortunately for that you need to call 202 from your mobile to turn off charge to mobile

https://www.o2.co.uk/charge-to-mobile