Extra charges

[Bully]

Just had bill in    no way of contacting o2   no live chat   not emergency so wont deal with me on phone    bill has an extra 6.75 charge on it this month with zero explanation   any ideas please   cheers 

[jonsie]

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Bully]

No I haven't 

[jonsie]

Fair enough

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Bambino]

@Bully Check your MyO2 page. Any extra charges should be explained there. If not, you'll have to try to get through to customer service, which is very difficult at present.

[Bully]

Yeah been on there but no explanation anywhere   just a flat 6.75 additional charge   least I expect is to be told what it's for   cheers anyway   

[Bambino]

@Bully Have you sent any pictures or texts with emojis recently? They are classed as MMS and are chargeable.

https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182...

[Bully]

Only use messenger and what's app for that   I'll get to bottom of it 

[Mi-Amigo]

@Bully 

Some useful advice from members of the Community, who, like you, are O2 customers.

May I suggest it might also be worth checking this guide on Tips to avoid unexpected charges on your bill

https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182...

Good luck and I hope you manage to get the problem sorted.

[gmarkj]

Have you changed or upgraded your tariff?
Added a bolt on?
Bought something via your phone bill (itunes or spotify or playatation)?