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Extra charges whilst abroad

Loz93
Level 1: Joiner
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I have just come back from Croatia and before going I checked how my tariff would work out there and I was told it was the same as the UK. But I seem to have some extra charges for a phone call made on the 12th and can’t even find out who this was to.
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MI5
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Croatia is covered by Europe Zone rates so have a read of the rules here to see what might have gone wrong http://www.o2.co.uk/help/pay-monthly/roaming-in-europe
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
Not applicable

@Loz93 Look in your myo2 to see a breakdown of the charges & who you called. 

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MI5
Level 94: Supreme
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Croatia is covered by Europe Zone rates so have a read of the rules here to see what might have gone wrong http://www.o2.co.uk/help/pay-monthly/roaming-in-europe
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Loz93
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The app doesn’t show the number that called/ I called?
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MI5
Level 94: Supreme
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If you can't identify it yourself, give customer services a call for help http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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@Loz93 Are you sure the extra charge was for a call? Did you send any pictures by text while you were there?

I DO NOT WORK FOR O2



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EmilieT
Former Staff
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Hi @Loz93, how are you getting on with this? Did the info above help you understand better what happened now?

 

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