Solved: Extra charges to my monthly bill

Anonymous · ‎24-04-2017

I have recently received my online statement for my contract and have been charged £3.75 per message for the last few week on every Sunday of the month. I am not happy that I have been charged for something I don't know about. Please are you able to refund these charges.

MI5 · ‎24-04-2017

@Anonymous

Check out this help thread for premium rate texts and note that if applicable to your case, you have to contact the company charging you to resolve https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

This also isn't customer service so to speak to them the contact details are here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎24-04-2017

@Anonymous

Check out this help thread for premium rate texts and note that if applicable to your case, you have to contact the company charging you to resolve https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

This also isn't customer service so to speak to them the contact details are here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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