on 21-06-2018 23:42
Solved! Go to Solution.
on 22-06-2018 00:08
on 22-06-2018 00:08
@Antant Definitely sounds like the group message (to advise of new number) which then converted to MMS
Group Messages
Another popular way of sending an MMS unintentionally is by sending a group message.
O2 recommends that you send group texts in batches of five recipients to prevent this
Your My O2 should show you the breakdown of charges http://www.o2.co.uk/myo2
Veritas Numquam Perit
on 21-06-2018 23:49
It seems likely you have been charged for sending as mms after group messages are converted. Possibly O2 will refund the charges if you get through to a sympathetic adviser. Call 203 and I would advise against using live chat for this. 202 is your best option
on 21-06-2018 23:56
on 22-06-2018 00:08
on 22-06-2018 00:08
@Antant Definitely sounds like the group message (to advise of new number) which then converted to MMS
Group Messages
Another popular way of sending an MMS unintentionally is by sending a group message.
O2 recommends that you send group texts in batches of five recipients to prevent this
Your My O2 should show you the breakdown of charges http://www.o2.co.uk/myo2
Veritas Numquam Perit