Extra charges on monthly bill

Kimesho · ‎30-11-2020

Why am I being charge twice for data usage which I haven’t used. Yes I am abroad my mobile data is off and my roaming is also off so why am I being charged abd I’m not using no data. I haven’t made no international calls or send a text . I have WiFi. I am very upset

MI5 · ‎30-11-2020

@Kimesho

Receiving calls or texts can also trigger the daily travel charge, but as we cannot see your account here, you'll need to contact O2 to ask them http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎30-11-2020

If you have a phone the uses visual voicemail (any iPhone and some Android), turning the phone off and on will register it on the network - sending a text and using a tiny bit of data.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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