Solved: Re: Extra charges on bill

CM909 · ‎07-08-2020

I have been charged an extra £45 on top of my monthly bill for using my phone while in Albania - I was never in that country. I was in Corfu which is the EU and I could use my phone data at no extra cost. I went out on a boat and sailed between Corfu and Albania and o2 sent a text welcoming me to Albania. These charges then occurred while on the boat. As I was never in that country, I was only ever in Corfu Greece, I am not paying these charges and would like to speak to someone as it is urgent. Thanks

MI5 · ‎07-08-2020

@CM909

Contact numbers here Guide: Coronavirus Community Help and Support and regular numbers here Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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CM909 · ‎07-08-2020

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CM909 · ‎07-08-2020

I would like to speak to someone please

MI5 · ‎07-08-2020

@CM909

Contact numbers here Guide: Coronavirus Community Help and Support and regular numbers here Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-08-2020

It's always best to select a network rather than allowing automatic selection.

Unfortunately the Albanian signal must have been stronger here you were travelling

Best you can hope for is a sympathetic adviser giving you a goodwill gesture

Guide: Roaming MegaGuide

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

LukasB · ‎14-08-2020

Hey @CM909 hope you managed to speak to someone and sorted this out now.

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