Extra charges for a premium number

[JSliwa50]

I’m in shock! I’ve just been charged an extra £21.22 for phoning ROYAL MAIL to enquire about a missing parcel. I had to be on hold for some time before an operator was available but at no time was I warned that there would be extra costs for using this number. I think it’s outrageous that this can happen. What is one supposed to do?

[Bambino · Accepted solution]

@JSliwa50 If you made the call there's nothing anyone can do reduce the charge. Below is a Royal Mail link with several phone numbers. If you used the number with an 03 prefix it should have cost you no more than a local call.

Royal Mail Customer Service Phone Number : RoyalMail Contact Email Id (royalmailtracking.org)

In future, if all that is offered is an 08 prefix number, use this link to find an alternative:

SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers

[pedrobedro]

Call 202 and ask them to stop any out of tariff charges or set a limit. You will not be able to use the numbers that charge a premium but it will be better than nasty surprises on bill day.