You need to speak to Google as the contract for the charges is with them.
O2 just pass on what's sent from Google.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
You need to speak to Google as the contract for the charges is with them.
O2 just pass on what's sent from Google.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Just to add Google and Apple are now not refunding payments for charges that have occurred where the owner hasn't set any sort of protection on their phones or accounts.
So where parents have not set 2 step payments, the child knows the devices PIN number or the account password.
-- iPhone 16 Pro Max - o2 and Spusu Galaxy Z Fold 6 - Mozillion iPad Pro 11 M4 - Three
-- This is not customer services and we dont have access to your account I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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