on 11-03-2019 06:37
Solved! Go to Solution.
on 11-03-2019 06:52
@Jcuk84 some help to get money back here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and here https://payforitsucks.co.uk/
on 11-03-2019 06:52
@Jcuk84 some help to get money back here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and here https://payforitsucks.co.uk/
11-03-2019 07:56 - edited 11-03-2019 08:10
11-03-2019 07:56 - edited 11-03-2019 08:10
Hi @Jcuk84
Read your post ~ unfortunately this is happening.
To avoid further charges in the future
Call Customer services and ask them to
Bar all direct to Bill debits on your account
and Bar calls to Premium Rate numbers.
MI5 has given you the link to help you get your present scam calling charges
dealt with.
Good Luck
edited for typo error
11-03-2019 08:16 - edited 11-03-2019 08:17
11-03-2019 08:16 - edited 11-03-2019 08:17
Jammitup is a common payforit scam. We see it many times on this community and other networks
You could ring O2 and ask them to refund your money, though it is probably better to go to the company direct.
"Jammitup is a name which crops up fairly frequently in relation to Payforit scams. It uses shared shortcode 83463 which is common to a large number of these scams. It is operated by a company called
Abacus Synergy
Abacus Synergy Ltd.
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom
You could try calling them on 0330 053 5838, to make sure that the charges are stopped and that you obtain a FULL refund. Also ask them to remove your name from their database. As they are UK based, you can threaten them with the Small Claims procedure which will add signifiantly to their costs if they are stupid enough not to refund.
More info here
https://community.o2.co.uk/t5/Android/Jammitup/m-p/1198048/highlight/true#M71517
Veritas Numquam Perit
on 12-03-2019 19:49
on 12-03-2019 19:49
@Jcuk84 wrote:
I was wondering if anyone has had the same trouble as me. I went to check my bill as it was just more than double what it usually is. Upon further inspection of what the charges were I had been charged on 4 separate accounts, 3 times in February and once in for £4.50.
The name that came up was Finite Inc Global, I had received a text message a few days ago saying;
" FreeMsg: Reminder. You are subscribed to Jammitup for £4.50 every week from Finite Inc Global Ltd until you text STOP to 83463. HELP? 03300535838"
I was dubious about this and didn't reply and have not signed to anything which would incur the charges.
Jammitup is a Payforit scam, using shortcode 83463. This shortcode is associated with a large number of different scam "subscription services" and it is utterly negligent of O2 not to have put stop fraud using this shortcode which is operated by a rather dubious company called Tap2Bill Ltd.
You need to make sure you have stopped any further charge, by sending a "STOP ALL" text to 83463. There will be a charge for seding this text (only 8p-12p) and this should be added to the amount of your claim from Jammitup.
You should phone 03300535838 during working hours tomorrow to claim a FULL refund.
There is a discrepancy between the information held by the regulator and that supplied in the text you have received. The regulator lists the company behind the "service" as Abacus Synergy. However your text says the company is Finite Inc Global. The good news is that both of these are UK companies, sharing the same company address. It might be worth calling the regulator on 0300 30 300 20 (Mon-Fri 9:30 -12:30) to clarify which company is actually responsible for this service. My guess is that the information in your text is correct.
In the event that Finite Inc Global refuse you a FULL refund, my advice would be not to waste time arguing with them, but to immediately use the Small Claims procedure. Send them a letter before action giving them three weeks to issue a full refund or face a claim in the Small Claims court.
The address and details held by Companies House for Finite Inc Global are:
Company Number 11189229 - Incorporated on 6 February 2018
27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
The sole director is Ranju GEORGIOU.
At this point you would also be able to escalate your complaint to O2 under the Payforit rules, although O2 have so far been reluctant to perform this role.
The Payforit system is a disgrace to the Mobile Phone networks that own, operate and profit from it. By continuing to process payments to companies like this, O2 are conniving to defraud their customers. Unfortunately as they take a high percentage of the fraudulent "subscription payments" there is no incentive for them to put their house in order.
Fortunately, the regulator has, at long last, recognised that the lebels of fraud are unsustainable and have proposed new rules for Payforit subscription services. https://psauthority.org.uk/news/blogs/2019/february/we-are-proposing-changes-to-our-regulation-of-ph...
The main proposal is the introduction of two factor authorisation for these subscriptions. This should defeat the iFraming and clickjacking exploits currently being used to auto-subscribe consumers.
Of course, there is a lot else wrong with Payforit. The lack of a clearly defined disputes procedure and the lack of a lawful refund mechanism are two of these.
I urge anyone reading this to respond to the consultation and help put a nail in the coffin of these disgusting scams.
I urge O2 to consider bringing forward the introduction of 2 factor authorisation, and not to wait until the regulator forces them to implement protection badly needed by members,
on 24-05-2019 11:48
on 24-05-2019 11:52