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Level 1: Joiner
Posts: 6
Registered: ‎10-01-2020

Re: Extra SIM card

We did buy the phones outright and she knew we were on a monthly contract but still insisted on us taking the £10 SIM. 

What is CPW please ? 

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Posts: 79,609
Topics: 569
Solutions: 3,755
Registered: ‎04-01-2009

Re: Extra SIM card

CPW is carphone warehouse

 

You are certainly right to make a complaint as it's ridiculous to have to buy top ups on a contract. Before making the complaint call customer service to see if they will make a goodwill gesture to your account

 

Is there anything you can do for the OP @Marjo and @Martin-O2 or at least feed this back. Stores really need to change this business policy!

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Posts: 84,197
Topics: 714
Registered: ‎14-01-2013

Re: Extra SIM card


@Mags1 wrote:

We did buy the phones outright and she knew we were on a monthly contract but still insisted on us taking the £10 SIM. 

What is CPW please ? 


Its Carphone Warehouse @Mags1 

*The Game Is On*

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Level 29: Intuitive
Posts: 4,595
Registered: ‎03-08-2018

Re: Extra SIM card

Hi @Mags1 

 

I must say "you learn a little every day" I am astonished.

How absolutely ridiculous, they wouldn't have got that out of me ~ I would have left the shop.

 

I bought my phone from the Samsung Shop in town sim free of course.

You can purchase phones from Lewis's and Argos and other places directly.

 

I really do hope that o2 refund you the money you were unnecessarily charged ~ still unbelievable.

 

Best wishes TallTrees

 

 

 



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Level 9: Fired up
Posts: 135
Registered: ‎18-12-2019

Re: Extra SIM card

[ Edited ]

Buy SIM free is the way to go which would have worked equally as well - you don't need to buy any replacement handset from O2 simply because you have a contract with O2 - as long as your device plan is paid you can put your SIM in any phone that is unlocked or SIM free. 

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Level 29: Intuitive
Posts: 4,595
Registered: ‎03-08-2018

Re: Extra SIM card

Just so @djbsuffolk
They Probably think we are in o2 - so go there👎
Needs consideration beforehand.
What's your opinion about the following?
Hey @Mags1
Could you buy an o2 PAYGO sim and use it in second sim holder then use the top ups use different number obviously for texts data etc until used up. Classic PAYGO sim is very good. Order from customer services get it sent.
May even get a free fiver on top on each too. Provided the phones have two sim holders.
If can't get money refunded this may be an option
Best wishes TallTrees


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Community Manager
Posts: 6,717
Registered: ‎18-02-2016

Re: Extra SIM card

Thanks for the mention on this one @jonsie!

 

@Mags1 I'm more then happy to feed this back. Can I ask have you made a complaint yet? 

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