Solved: Extra Charges

Niss · ‎11-08-2020

I’m being charged for “thing I’ve bought”. I hadn’t noticed before but O2 are charging me for them even though I’ve paid through Apple Pay and my Apple Pay is connected to my bank. The funds leave my bank then I get a really high bill from O2.

I can’t get in contact with anyone from O2 and need to speak to someone because I need refunds and adjustments on all my previous bills. What do I do?

MI5 · ‎11-08-2020

@Niss

Try these numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-08-2020

@Niss

Try these numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎11-08-2020

@Niss

This has nothing to do with o2 but Apple as it is there back end which is charging your o2 Bill.

Apple Pay and iTunes are not linked.

You can contact Apple @ https://support.apple.com/en-gb/contact

They will probably ask you to check your iTunes account on the phone, and what is set to the payment option.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Niss · ‎11-08-2020

Thank you for this. I’ll still contact O2 since I’d need a refund on the extra charges but that makes sense, thank you.

LukasB · ‎18-08-2020

Hey @Niss did you manage to get this sorted?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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